Support

The fastest path depends on whether you're using the free plugin or Ultimate Watermark Pro.

Free users

WordPress.org support forum

For general questions, bugs, and "how do I…" issues with the free plugin:

• 🌐 WordPress.org → Ultimate Watermark → Support
• Include the answers from What to include in a bug report below.
• Volunteer-supported — replies usually within 1–3 business days.

Documentation

You're already here. Use the search box (top of page, on every page) to scan the entire docs site by keyword.

Pro users

MantraBrain support portal

Pro license holders get priority email support:

• 🌐 mantrabrain.com/support
• Sign in with the email tied to your license.
• File a ticket with the answers from What to include in a bug report below.
• Replies typically within 24 hours.

What to include in a bug report

The more of these you can pre-fill, the faster we can help:

1. WordPress version — WordPress X.Y from the bottom-right of any admin page.
2. PHP version — Tools → Site Health → Info → Server.
3. Image library (GD / Imagick / both) — same Site Health screen.
4. Ultimate Watermark (free) version — Plugins → Installed Plugins.
5. Ultimate Watermark Pro version (if using Pro) — same.
6. Active theme name & version.
7. Other plugins active during the issue.
8. Steps to reproduce — write them as numbered steps.
9. What you expected.
10. What actually happened — include screenshots if possible.
11. Browser console errors (F12 → Console) — copy any red lines.
12. wp-content/debug.log entries with ultimate_watermark or uwm_ in them.
13. Sample image (if image-specific) — original + your watermark template export.

Enabling debug logging

Add to wp-config.php (above /* That's all, stop editing! */):

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

Reproduce the issue once, then check wp-content/debug.log.

Common channels — at a glance

Channel	Purpose	Audience
WordPress.org forum	General questions, free plugin bugs	Free + Pro
MantraBrain support	Priority help, license issues	Pro only
GitHub	Docs source & history	Developers

Before opening a ticket

A quick sanity pass that resolves ~30 % of "bugs":

• ✅ Make sure both Free and Pro are up to date.
• ✅ Confirm GD or Imagick is installed.
• ✅ Disable third-party plugins one by one — see if the issue persists.
• ✅ Switch to a default theme (Twenty Twenty-Four / Five) — see if the issue persists.
• ✅ Clear caches — page cache, object cache, browser cache, OTF cache.
• ✅ Test with a fresh image upload — sometimes the issue is specific to one file.
• ✅ Check the Troubleshooting page for your symptom.

If the issue persists, file your ticket — and mention the steps you've already tried.

Feature requests

We track feature requests separately from bugs:

• 🌐 mantrabrain.com/contact — pick "Feature request" in the form.
• Include a clear use case ("I run X kind of business and I'd love it if Y").
• Pro license holders get priority on the roadmap.

Custom development

Need a custom integration, watermark type, or migration? We do paid custom work for Pro customers — reach out via mantrabrain.com/contact.

Where to go next

• ❓ FAQs — answers before you ask.
• 🛠️ Troubleshooting — fix the most common issues.
• 📋 Changelog — what's in each release.